They have written several best-selling books on communication, performance, and leadership skills and have created a leadership training company, Crucial Learning, that offers supplemental courses. Either way, these outcomes will damage our relationship with the other person.)Ĭonsequently, the authors wrote Crucial Accountability to help bosses, employees, parents, friends, and others effectively handle these conversations. Like the authors of Crucial Accountability, Peterson notes that if we ignore an issue because we fear these emotional reactions, we may end up creating more negative consequences, such as building up negative emotions and allowing the issue to persist. He explains that if we communicate our interpersonal conflicts without planning ahead, we risk inciting emotional reactions from the other person such as resentment, jealousy, frustration, and even hatred. (Shortform note: In 12 Rules of Life, psychologist Jordan Peterson corroborates the authors’ argument that you must plan a crucial discussion to effectively execute it. In either case, if we fail to bring up the issue or do so incorrectly, we allow the issue to continue and possibly get worse. If we bring up the issue and handle it improperly, we could risk offending the other person, thereby damaging our relationship and reputation with them. If we neglect the issue and remain silent, we could permanently damage our relationship with the other person by developing toxic communication and passive-aggressive behaviors. Holding others accountable is a crucial skill because if we handle our issues incorrectly or not at all, we may experience negative consequences. Why Accountability Conversations Are Crucial In Crucial Accountability, communication and management experts Kerry Patterson, Joseph Grenny, David Maxfield, Ron McMillan, and Al Switzler explain how we can effectively have these conversations to solve the issues at hand while preserving our relationship with the other person. Unfortunately, people tend to handle these conversations incorrectly-or not have them at all. These conversations are important because without them, our relationship with the other person could end up permanently damaged. We’ll learn how to discuss the right issue, control our emotions, address sticky topics, and effectively follow up on our chosen solution, ultimately putting an end to accountability issues and steering our relationships in a positive and productive direction.ġ-Page Summary 1-Page Book Summary of Crucial AccountabilityĪccountability conversations are the discussions we have when someone breaks a promise, violates a commitment, behaves badly, or fails to meet our expectations. This guide explores the steps necessary to effectively solve accountability issues and provides insights from other fundamental theories of interpersonal communication, management, and psychology. Luckily, communication and management experts Patterson, Grenny, Maxfield, McMillan, and Switzler explain that if we properly prepare for, execute, and follow up on our accountability conversation, we can solve our issues while improving our relationships. When we’re in a relationship with someone who has broken a promise, violated a commitment, behaved badly, or otherwise failed to meet our expectations, we’re forced to decide whether to bring up the issue and risk making our relationship worse or suffer in silence and let the issue continue. Book Rating by Shortform Readers: 4.7 ( 126 reviews)
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |